Jump to content
Dj's United

Advice Needed Please

Recommended Posts

Hi all


A little advice please, i purchased a brand new Kam Kobrascan from Ebay last week - it was from a DJ Store on there. I received the light Friday, went to use it Saturday and only 1 of the 2 heads was working, i paid by Paypal and emailed the company yesterday and have not received a reply from them.


So i just wanted a little advice please on how to go around this situation.


Many thanks



Link to post
Share on other sites

Does the seller not list the returns policy, i would imagine they would have one if they are a DJ shop seller on there.


Have a look on the item listing for the returns policy & have a look under their member page for a returns policy.


I would give them 2-3 days to respond to email sent (they may receive large numbers if they are a big seller) and then after this, start a dispute through ebay

Link to post
Share on other sites

If you don't get any joy from emails then try the direct approach - telephone them.


If you don't get any joy from this either, or they make excuses then send a recorded delivery letter to their head office, stating the issues that you've been having and that as the product was supplied D-O-A then you are entitled to replacement or a refund. Give them 5 days to contact you to arrange the return or refund your money.


More often than not you will be liable for the cost of repacking and sending the goods back, so don't be surprised if thats what they expect. its not fair, but they are perfectly entitled to expect that as most warranties are 'return to base' rather than 'on site'. Use one of the online parcel services like Interparcel and always ask the carrier for proof of collection and also send it via a service which requires a signature and has tracking.


If they continue ignoring your returns request then file a complaint with Ebay, and also file a chargeback with your credit card issuer, as most card companies have insurance for online transactions. Also write a complaint to the trading standards agency closest to the company whom you have purchased from.

"The voice of the devil is heard in our land"


'War doesn't determine who is right, war determines who is left, and you wont win this war.'

Link to post
Share on other sites

From what i experienced earlier this year - Paypal seem to be very good with supporting the "Buyer" if there is a dispute in place - They make the sellers ebay trading life Hell!! They freeze their paypal account and the process lasts quite a long time (however i think they also freeze the buyers account as well, so be prepared).


Things maybe different because they are an ebay shop, but id don't think so.



Link to post
Share on other sites

Which Dj store was it? If you name it someone who lives local to it may be able to advise if its still there etc or even pop in for you...



5 European cups and 18 leagues, that`s what we call history.


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...