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I have searched endlessly tonight and am just getting more and more confused.

 

It's time to move to a new broadband provider, currently with Orange, but not for much longer.

 

Home phone is with Tucann

 

Have already discussed with Sky as we have Sky+ and the phone / broadband / TV package is way to much.

 

I want to swap to a new provider with minimal effort. Use the connection to download music and currently have unlimitted downloads, but don't understand if I need this or of 10Gb or 20Gb or 40Gb would be fine (as that seems to lower the price).

 

I also have an Orange VOiP line with our current package - offering an incomming number which is very very useful and something I will want when we change providers. However I can't see this offered with any I have looked at - if it's not something that you can get with broadband providors, where do you get an incoming number VOiP line and what equipment do you need to use it (so it's an "always on" service and not only working when the PC is switched on).

 

Have looked at Talk Talk and BT in particular and both seem OK, just not sure I know enough to make a judgement. I am guessing there is an option to have a 2nd BT line fitted rather than the internet line, but isn't that expensive? Or are there deals with BT when going for Broadband etc...

 

Hope some of that makes sense and thanks for the help!

 

Matt

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I'm with Eclipse, and paying about £25/month for Broadband. Nothing is unlimited, but there is a fairly sensible cap that I've never hit.

 

As a back-up I can use my mobile phone as a internet link via the usb cable - this works pretty damm well and I can easily download music/surf etc from home.

 

If you expect "eat all you want" for £5/month, its not going to happen. Those on Talk-Talk will agree (my parents and sister are on this and consider it normal to have regular disconnections and frequent calls to the ISP to reset things..)

When I tell them what I pay - they consider it very expensive -but I've never had to call Eclipse.

 

You should be able to write some/all of the connection against your DJ profits to reduce your tax bill.

 

Zen used to be pretty good - not sure anymore.

 

I can't recommend BT, just through personal experience - others may be better off.

 

Jason

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Try this link

http://www.broadbandchecker.co.uk

 

also for voip you could use skype which is free for computer to computer calls. To ring land lines you just buy credit like a mobile but cheaper.You can also send sms messages aswell.

 

http://www.skype.com/intl/en-gb/download/skype/windows/

 

For cable broadband i have virgin media. no problems with download limits and good performance

 

dez

Edited by vokf
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I use Voiptalk ( http://www.voiptalk.org ) for my incoming VOIP line, any "VOIP Adaptor" (just google them) will be suitable, one end plugs into the router/switch, the other into a standard phone and you configure it from any PC on your network, much like you do with your router/modem.

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Have already discussed with Sky as we have Sky+ and the phone / broadband / TV package is way to much.

 

Why is Sky too much?. If you already have Sky+ then you are a subscriber, so you should be able to add the 2gb package for free (soon to be £5 a month from March) or the Mid package for £5 a month (£10 per month from March). Even Sky Max at £10 a month (£15 from March) is still cheaper than most other 'unlimited' packages from dedicated Broadband suppliers?

 

You don't have to subscribe to Skytalk to take advantage of the Broadband offers, although Sky will try and pressure you to do so!, the trick is to sign up online and ignore their calls until your enable date! :D . There are cheaper ways of making calls without a subscription, I found http://www.call1899.co.uk/ through this forum - keep your BT line, no monthly subscription - PAYG, no minimum contracts and 0p per minute at all times for landline calls. Sky went running for the horizon when they tried to sell me their calls package and I mentioned 1899, I don't get any of their sales calls now - bliss.

 

Either way, you will be hard pushed to find an unlimited package to match Sky Broadband at £10 / £15 a month, even 10gb packages are more than this elsewhere.

 

Although you may want to take a look at 02 Broadband:- http://broadband.o2.co.uk/home/index.jsp or BEthere:- https://www.bethere.co.uk/

 

Many people over-estimate their usage, if you use the web mainly for surfing and email then you may use well under 5gb a month, however if you watch a lot of online media then it may be above 10gb or even 20gb. Why not installe a bandwidth monitor (google) and see roughly how much bandwidth you use in an average month.

Edited by McCardle

"The voice of the devil is heard in our land"

 

'War doesn't determine who is right, war determines who is left, and you wont win this war.'

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Hi

 

I've recently moved to Talk Talk after having a Virgin ADSL account. This meant I had to have a BT Line, although Virgin were supposed to look after everything. I found I ended up calling BT way, way more than I called Virgin. The Speed on Virgin was pathetic (remember I was ADSL not cable), especially as they were throttling it during peak times, which seemed to be most of the time.

 

One of my mates has just moved to Sky, which still needs a BT line, and he has found the very same problem i.e. ISP throttling the speed. I sat with him and we measured the speed at 300kb, when it should have been about 4Mb.

 

I can actually see the telephone exchange from my back window and even allowing for the line going the long way round, even BT say that I should get 6.5Mb. On Virgin I averaged about 400Kb and peaked at 1.5 Mb due to their throttling of the line.

 

I moved to Talk Talk when I found out they had put their own equipment in the exchange, meaning no need for a BT Line and my speed has shot right up. I now consider it a very poor day if I get speeds of 2Mb and regularly get speeds up to 6 Mb.

 

The uptime to the service is pretty good and is no worse than any other ADSL line I've ever had. This is the second time I've been with Talk Talk and although the first time they didn't have their own equipment in the exchange and I still had to use a BT line, the speed was still better than Virgin or Sky. The only reason I left them before was I had a full package which also included mobile phones and I had to phone up their customer support about the billing every month. Any one whose had to call Talk Talk more than once will understand why I left.

 

This time however, I only have the land line and broadband with them and so far no need to call them.

 

So basically, my experience has been Talk Talk works really well as long as you never have to phone them. The others are rubbish and unfortunatelly catching Talk Talk up when it comes to unhelpful customer support.

 

Check out http://www.samknows.com/broadband/ and see what's available in your area. If there are any that mention LLU (Local Loop Unbundled), which means they have their own equipment in the exhange, then consider them and only use Talk Talk if this option is available in your area.

 

Cheers

 

Matt

________

Matt McC

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Just a word of warning if you move away to another line provider (pay line rental to somebody else other than BT).

 

Look at how long the contract lasts for, if you tie yourself in for 12 or 18 months then even if the service is crap then you will be stuck with them. Try and find an ISP with a 1 or 3 month cancellation / contract period, just in case.

 

Remember that if you do want to change broadband again in the future, then you'll probably need to switch back to a BT line as the majority of ISP's still use BT's network. If this happens BT will charge you a reconnection fee of three figures and will probably P:cense: you around too. There have been stories on the consumer forums recently of people being left without any phone or internet as a result of being left in a no mans land between service providers when they leave BT and then try and cancel and return at a later date. Not good if you run a business.

 

Personally, i'd stick with BT for my line rental, as its better the devil you know and there are far more options and choices with BT as a carrier. But thats just my 2p's worth.

 

The same also applies to these 'talk' bundled packages, they may tie you into a fixed package for a minimum period, which is great, until prices drop elsewhere and you are still contracted into paying the higher prices. Remember what is cheap now, may be the most expensive in 3 or 6 months time. Lots of people on capped utility tariffs will feel the same pinch if they are locked into 12 month capped tariffs and then the prices from other companies drop in response to the economy and they are locked into a contract and unable to change.

Edited by McCardle

"The voice of the devil is heard in our land"

 

'War doesn't determine who is right, war determines who is left, and you wont win this war.'

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we were with Eclipse (who are very good) but for an overall Net/Phone/Phone package i couldnt beat Skys Deal.

 

If you are an existing company, phone the line and press the option to cancel your contract and listen to them drop their pants on the prices and deals.

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60s - Current In Surrey & Home Counties

www.liscio.co.uk

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Just a word of warning if you move away to another line provider (pay line rental to somebody else other than BT).

 

...

 

Remember that if you do want to change broadband again in the future, then you'll probably need to switch back to a BT line as the majority of ISP's still use BT's network. If this happens BT will charge you a reconnection fee of three figures and will probably P:cense: you around too.

...

 

Personally, i'd stick with BT for my line rental, as its better the devil you know and there are far more options and choices with BT as a carrier. But thats just my 2p's worth.

 

...

 

It's all fair points. I think you have to be careful what you're moving to. If you go with a package like the old Bulldog system where everything they used was their own then it can be awkward moving back. I'm not sure what will happen this time for me when I move (and I'm sure I will eventually). However, my experience has been very good up till now whenever I move providers. The interuption to the service has never been much more than a few hours.

 

I used to be a great advocate of only using BT for everything as most of the time ISP's will blame BT. After doing a bit of work for an ISP I can honestly say that in my experience BT do quite often cause the problems by dragging their heals for anyone but their own customers. Even if they don't then your ISP will end up using BT as an excuse.

 

One of the reasons I moved this time was to get away from BT as even with just line rental they managed to screw things up in the most monumental ways, including cutting me off 3 times in the same week even though every time I called them they admitted that they owed me money. Also, BT have a 12 to 18 month tie in now as well.

 

 

Matt

________

Matt McC

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Also, BT have a 12 to 18 month tie in now as well

 

When I refered to BT, I meant just keeping a BT line and paying line rental to BT, as opposed to taking up their Broadband offer :D . Personally I only pay BT for line rental, as I route my calls around 1899.co.uk or use the free minutes which come bundled with the mobile. The added bonus being that it winds BT up too when you do this and constantly get a bill of £0.00 for calls.

 

Once you move your entire line rental away from BT to pay line rental elsewhere, then should you want to move back to a BT based service for voice calls or move to an ISP who uses BT's network ( the majority) at a later date, then you will then need to play the BT Re-connection fee gamble.

 

The gamble being that sometimes BT will reconnect you for free, other times they will charge you £125 to become their customer again, its a bit of a lottery and depends how generous they feel and how much fuss you make. Either way, its a hassle.

 

Lets say you leave the BT fold to join one of the companies who offer everything including line rental. Twelve months later you want to join another Broadband company like Sky, O2 etc, then you will need to reconnect to BT in order to change to them, which can result in BT charging you £125 to re-connect to their network.

 

Other services like the afore mentioned 1899 also only work on BT landlines too, so you may have to forfeit these and other discount services which require a BT Landline.

 

With the majority of ISP's, it is really easy to migrate seemlessly using MAC codes as the bulk of ISP mainly use BT or LLU circuits, its the ones who want / expect you to pay them line rental and leave BT altogether who become a problem if you should ever need to go back to BT cap-in-hand at some point in the future.

Edited by McCardle

"The voice of the devil is heard in our land"

 

'War doesn't determine who is right, war determines who is left, and you wont win this war.'

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I have always been a supporter of the one solution fits all.

 

If you have a BT line use BT broadband. You may pay a bit more but you only have to talk to one company with problems. I have had alot of experience with that.

 

I am now 10Mb virginmedia on cable. Its the best broadband i have had. Once it got over the "virgin takeover" jitters its has been very very stable.

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Well thanks for all the advice. I am overwhelmed!

 

I have to say, right now I am favouring one of the BT packages. Had a good chat with a sales lady (yes I know, there job is to sell it to you!) and the "Home Hub" seems exactly what we need - geographical VoIP line, wifi, but the unlimitted package is a little on the pricy side compaired to others. Is this another "you get what you pay for"? or is there better value to be had?

 

Am wondering if we can do a lower package and go for a "limitted" broadband, but will 16Gb be enough and how do you work out if it will be enough?

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