dizzychik 0 Posted January 28, 2009 Report Share Posted January 28, 2009 Any ideas on what I could say to someone that has booked me for a birthday party,I gave them a price and they accepted it but have since realised that the hours involved are longer than I thought I heard on the phone would you:- A=just do it for the agreed price,then get ears shringed B=try to explain and ask for more cash C=reduce the hours D=cancell the gig I think I might know what your answer will be,but am interested on what you and others would do or have done in this situation.Thanks Link to post Share on other sites
dh140770 0 Posted January 28, 2009 Report Share Posted January 28, 2009 A - Do the gig and learn from it. ---------------------------- Thanks ... Dave Wired For Sound Discos Link to post Share on other sites
FrankieJ 0 Posted January 28, 2009 Report Share Posted January 28, 2009 (edited) Did you agree to the hours and price over the phone but the booking form they filled in came back with longer hours? if so I would go back to them and ask for more cash explaining their error. If not and you are in the wrong you may have to honour the booking. Edited January 28, 2009 by FrankieJ DJ Frankie Knuckles. Link to post Share on other sites
UKHero 0 Posted January 28, 2009 Report Share Posted January 28, 2009 A - Do the gig and learn from it. Sadly I have to agree... My wife screwed up last month on a childrens Party down south. She miss heard the date and so on the Friday she was in the midlands on Sat in Brighton and on Sunday in the midlands again. We took it on the chin and drove to brighton on the Sat morning did the gig then drove back. The fee just about covered the fuel... But we have a happy customer and our reputation is in tact. Nik Niks Roadshow Link to post Share on other sites
DiscoandKaraoke 0 Posted January 28, 2009 Report Share Posted January 28, 2009 Definitely A. Take the hit, but in future repeat the exact times back to potential clients on the phone. Assuming you use contracts? Surely you put the hours you thought they'd said on the form with the fee clearly shown? Then they would have queried that the hours are different to what they'd said? I'm guessing that maybe you don't use contracts, in which case I would suggest you should start. They're absolutely, unquestionably essential. <a href="http://www.djassociates.org"><img src="http://www.djassociates.org/anims/compres_banner.gif" alt="Join the DJ Associates Disc Jockey Association" border="0" width="468" height="60"></a> Link to post Share on other sites
bluejools 0 Posted January 28, 2009 Report Share Posted January 28, 2009 the normal - i assume there was a contract ????? if not you have agreed a price - and i would honour it - then start using contracts from here on in. Link to post Share on other sites
McCardle 1 Posted January 28, 2009 Report Share Posted January 28, 2009 You made a genuine mistake, it happens so don't dwell on it too much. However its not the making of the mistake that can do damage, its how you deal with it that counts. You've technically entered into a verbal contract with the client, and whilst it probably couldn't be proven or enforced by law, trying to get out of it now will not be seen as favourable with the client, who will then proceed to go on and tell ten of their friends about their negative experiences with your business. Not good news. Personally, as the mistake was on your part, rather than the clients, the right thing to do would be to honour the agreement as it stands and just do it at the originally agreed price. You might get lucky and get a tip Besides, if you do get one or two more bookings from doing the gig, then just consider it as loss leader, but make sure that you quote any work in the same area at the proper price!. Just out of interest, by how much did you underquote?. Are we talking £10 or £25 or £100's ? "The voice of the devil is heard in our land" 'War doesn't determine who is right, war determines who is left, and you wont win this war.' Link to post Share on other sites
dizzychik 0 Posted January 28, 2009 Author Report Share Posted January 28, 2009 You made a genuine mistake, it happens so don't dwell on it too much. However its not the making of the mistake that can do damage, its how you deal with it that counts. You've technically entered into a verbal contract with the client, and whilst it probably couldn't be proven or enforced by law, trying to get out of it now will not be seen as favourable with the client, who will then proceed to go on and tell ten of their friends about their negative experiences with your business. Not good news. Personally, as the mistake was on your part, rather than the clients, the right thing to do would be to honour the agreement as it stands and just do it at the originally agreed price. You might get lucky and get a tip Besides, if you do get one or two more bookings from doing the gig, then just consider it as loss leader, but make sure that you quote any work in the same area at the proper price!. Just out of interest, by how much did you underquote?. Are we talking £10 or £25 or £100's ? Thankyou and everyone for your words of wisdom,it's a learning curve and I won't be making the mistake again.As I have mostly done things for family and friends have never realy thought about the need for a contract,but as I am now being asked by friends,friends of friends (after seeing and hearing me at F&F gigs)I most certainly will be providing a contract from now on,in fact Big B very kindly sent me one via e-mail and am busy entering my details.As to the underquote....It's the latter figure :sad: Dizzy by name..... Link to post Share on other sites
dj_dex 0 Posted January 29, 2009 Report Share Posted January 29, 2009 It's unlucky you've been caught out dizzychick, it's hard way to learn to ask what, where, when, what times? Before talking about prices, then I also ask about smoke, bubbles, noise limits, last order's. Don't worry - it gets to be automatic. One more question you might be asked - do you want a deposit? Unless you're related or it's a regular pub booking, the answer's YES PLEASE! You will be let down sometime, at least £20 or so covers you for the costs of getting there. Link to post Share on other sites
Kingy 0 Posted January 30, 2009 Report Share Posted January 30, 2009 It depends. Firstly I can't understand how you mean that there is a misunderstanding on times. Are we talking 9 AM start instead of a 9 PM start or something? If it was just an hour I wouldn't worry. If it was a significant mistake I would speak to the client about it, why should you be £000s out of pocket, which I have to say sounds extreme. Everyone makes mistakes (except Harris) and if it was any other business you wouldn't necessarily "get away" with it. Link to post Share on other sites
Dukesy 0 Posted January 30, 2009 Report Share Posted January 30, 2009 Everyone makes mistakes (except Harris) Er...wot about that Cheshire gig? tongue out icon Link to post Share on other sites
Kingy 0 Posted January 30, 2009 Report Share Posted January 30, 2009 Er...wot about that Cheshire gig? tongue out icon He learn't by his mistook...... :Thumbup: Link to post Share on other sites
dizzychik 0 Posted January 30, 2009 Author Report Share Posted January 30, 2009 He learn't by his mistook...... :Thumbup: The mistake I made was that I quoted a 4 hour price for an 8 hour gig, as I had misheard the finish time,and didn't repeat the time back to the client.My stupid mistake entirely.Perhaps a slight exaggeration on the £000's misquoted but certainly I will be out of pocket so to speak.Never the less the client shall have an excellent day by booking my services and hopefully I will get more bussiness from her guests in future,I will just have to hope that she dosn't disclose how much she paid me to any of them.Incidently the gig is this weekend so I hope my energy levels are at an all time high,and don't peak too early.Thanks for all your comments.And yes I will learn from this. :love: Link to post Share on other sites
Kingy 0 Posted January 30, 2009 Report Share Posted January 30, 2009 The mistake I made was that I quoted a 4 hour price for an 8 hour gig, as I had misheard the finish time,and didn't repeat the time back to the client.My stupid mistake entirely.Perhaps a slight exaggeration on the £000's misquoted but certainly I will be out of pocket so to speak.Never the less the client shall have an excellent day by booking my services and hopefully I will get more bussiness from her guests in future,I will just have to hope that she dosn't disclose how much she paid me to any of them.Incidently the gig is this weekend so I hope my energy levels are at an all time high,and don't peak too early.Thanks for all your comments.And yes I will learn from this. :love: Fair comment. Link to post Share on other sites
UKHero 0 Posted January 30, 2009 Report Share Posted January 30, 2009 Everyone makes mistakes (except Harris) and if it was any other business you wouldn't necessarily "get away" with it. So is he perfect then? :hide: Nik Niks Roadshow Link to post Share on other sites
dizzychik 0 Posted February 2, 2009 Author Report Share Posted February 2, 2009 Hi Guys and Galls,have done the gig that I stupidly misquoted the price for,and it was brill,loads of good singers,some absolutly bad but very entertaining,lots of people dancing,no agro,beautiful buffet that was brought out fresh(had not been sitting about for hours on end,like so many places do)only 2 people asked "can you play.."and all karaoke slips written out in full and not 1 "av you got...(that realy does make a nice change)everyone enjoyed the day/night, and 2 further bookings ...was a reet good do! I'm happy now. :good: Link to post Share on other sites
UKHero 0 Posted February 2, 2009 Report Share Posted February 2, 2009 Fantastic well done you Nik Niks Roadshow Link to post Share on other sites
Dukesy 0 Posted February 2, 2009 Report Share Posted February 2, 2009 Great! smile icon Link to post Share on other sites
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now