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marky44

Member Since 26 Jan 2010
Offline Last Active Jul 16 2010 10:46 AM
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Topics I've Started

Repairs To Active Db Technologies And Behringer Speakers

01 July 2010 - 02:35 PM

Been in the business since the 80's and have used various active and passive speakers over this time, years ago when you had a fault on an amplifier or speaker it was easy to get repaired due to most of the equipment being made in this country. Last year I purchased a pair of Behringer EUROLIVE B412DSP and a pair of db technologies 12" powered subs, ...Now remember both companys advertise these as having built in protection to avoid distortion / speaker damage, well take it from me, it doesnt work, just out of warrenty 1 of the behringer hf horns gave up then around the same time the amp and speaker went in one of the db subs. Ok i thought, get them repaired, this is where the fun started, if you want Behringer stuff repaired, they are in Essex, a similar company down south repairs the db stuff, both companys wanted me to send the gear to them, can you imagine the cost of 2 speakers via courier? In the end I took the speakers apart myself and just ordered the parts, luckily i have the electronic experience to do this. What a daft situation for big companys to have one repair shop in the uk, even behringer had to wait for the parts to come in from China, the db stuff came from India. Is it me or am i expecting too much that companys that supply professional sound equipment have such poor back up when things go wrong, could you afford to be without your sound system for weeks?
Just to say that the sound quality of all these speakers is excellent but next time I update my equipment I will be asking about after sales repairs as i feel let down by both of these manafactures.